BELONG + THRIVE

HOW DO I LOG INTO MY ACCOUNT?
Click on the My Account link at top of website
Enter e-mail address Enter Password and Login

WHAT DO I DO IF I FORGOT MY PASSWORD?
Click ‘Forgot Password’
A window will open up to prompt you to enter your e-mail address
Enter your e-mail address and click ‘Submit’
An e-mail will be sent to the e-mail address provided with steps to change your password
Select the link provided in the e-mail You will then be prompted to change your password
Click ‘Submit’
Continue to browse for programs or membership as needed

HOW DO I SET UP ONLINE ACCESS FOR MY ACCOUNT?
Click ‘Find Account’
Enter Last Name, Birthdate and Zip code Or enter the Member ID on your membership card (include the dash)
Click ‘Submit’
Enter the last 4 digits of a billing method you have on your member’s record
Click ‘Submit’ If no billing method is available, please contact your home branch for the needed information

I RECEIVED THIS MESSAGE: "THIS IS NOT UNIQUE." WHAT DO I DO?
This means that the email address is not unique in the system and doesn’t know which member record to use.
Contact your home branch so they can assign you a password on the correct account.

I HAVE BEEN LOCKED OUT OF MY ACCOUNT, WHAT DO I DO?
Even if your password is reset by your home branch you will be locked out of your account for 24 hours.
During that time, you will need to contact a branch to register for programs.

HOW DO I GET A RECEIPT? 
Sign in to My Account and click on ‘Payment History’
Select the drop down list for the date range needed
Click the arrow next to each payment method to see the details of the fees
Click the printer icon to view a ‘Printer Friendly’ receipt option

HOW DO I UPDATE MY ACCOUNT INFO/CREDIT CARD?
Sign in to My Account at the top
To update your credit card information go to ‘Billing Methods’
Select each billing method to edit the information
Click ‘Submit’
To remove the credit card or bank draft from your record select the red icon next to each billing method .
*Please note: You cannot delete a billing method that is currently used for membership, scheduled program payments, or scheduled pledge payments.
To add a new credit card or EFT to your account select ‘Payment Management’
Click ‘Add Credit Card’ or ‘Add Bank Draft’
Enter the billing method information
​Click ‘Submit’
To update the billing method associated with your membership select the ‘Edit’ pencil next to the billing method within ‘Account Summary’ section
Select new billing method from the drop down list
Click ‘Submit’
To update a scheduled payment for a program click on ‘My Balance’
Select ‘Cancel’ or ‘Reschedule’ next to each scheduled payment
Enter a new date or select correct billing method & Click ‘Update Schedule’
If you do not see the your preferred billing method, go to the ‘Payment Management’ section
Add a new billing method

HOW CAN I REMOVE MYSELF FROM THE MAILING LIST?
For subscriptions to our e-mail newsletters, simply choose ‘unsubscribe’ located at the bottom of the newsletter or contact your home branch to ask that you do not wish to receive e-mails from the YMCA. For YMCA paper mailings, we occasionally contract through a third party for distribution and cannot guarantee removal from list. Regardless of a members desire to receive or not receive email/snail mail communications, we must maintain your mailing address in our membership records system.

HOW DO I OFFER SUGGESTIONS/ IMPROVEMENTS
We would love to hear from you!  Please contact us!

HOW DO I APPLY FOR FINANCIAL ASSISTANCE
Please submit and complete the Financial Assistance request form and bring in your income documents (most recent tax return, or 3 months bank statements) upon joining. YMCA staff will review your total household income and assign dues based on income.